Voysus BPO Business Process Outsourcing - Quality Assurance
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QUALITY ASSURANCE : 


Monitoring/Coaching/Barging:
The "supervisor" profile allows the user to monitor, coach, and barge or send messages to the agents. The monitoring feature provides the ability to listen to agent calls via a computer monitor and head set. Coaching takes monitoring one step further and allows the supervisor to provide feedback or direction to the agent without the customer hearing. Supervisors can also barge into a call and take over to ensure quality support. Yet another tool which allows for text messaging to be sent to a specific agent or to all agents at the click of a button.

At Voysus Group Inc., not only do we monitor our calls but we also record them. This allows us to use the recordings for training and script development. We are also able to e-mail recordings to our clients so they are able to also listen and provide feedback.

We strive to ensure the customers of our clients are satisfied in every area and are happy with the service they receive. We want to become an extension of you and your operations.


 

Monitoring

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Phone: 416.291.0224
Fax: 416.291.0223
 

 

 
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